0sama

Results driven professional with C1 English proficiency and nearly two years of hands on experience across customer service, administrative support, and inventory operations. Demonstrated ability to perform reliably in high pressure environments, resolve client concerns with professionalism, and maintain accurate records. Seeking a customer facing or office support role where strong communication skills and a disciplined work ethic can drive measurable value.

Sales & Administrative Assistant at Local Stationery Store (مكتبة) (2025-01 – 2025-05)

Primary point of contact for customers with responsibility for inventory management and POS operations at a local stationery store.

• Served as the primary point of contact for customers, consistently resolving product inquiries and complaints while maintaining a positive in store experience.
• Operated POS systems, professional photocopiers, and cash registers handling daily transactions with zero discrepancies.
• Managed full inventory cycle: receiving stock, organizing shelves, tracking shortages, and generating daily reports to ensure product availability.
• Coordinated with suppliers to reorder materials, reducing out of stock incidents by proactively flagging low inventory.

Customer Service & Processing Worker at Local Market (2024-08 – 2025-01)

Handled high volume customer interactions, inventory tracking, and maintained hygiene and safety standards during product preparation.

• Handled a high volume of direct customer interactions daily, addressing inquiries about products, pricing, and availability with patience and clarity.
• Tracked and reported inventory shortages to management, contributing to smoother daily operations and minimal supply gaps.
• Maintained strict hygiene and safety standards during product preparation and handling, with zero compliance incidents.

Inventory & Material Handler at BATI ETA (2024-02 – 2024-07)

Tracked and recorded physical inventory for construction materials with focus on accuracy, logistics coordination, and safety compliance.

• Tracked and recorded physical inventory for construction materials daily, achieving 100% accuracy across all stock logs.
• Coordinated with logistics teams to streamline material flow, reducing delays during high demand periods.
• Maintained an organized, safety compliant worksite.
• completing a 6-month tenure with zero safety incidents.

Baccalaureate in Arts & Humanities (Tronc Commun) – Lycée Dar Essalam (2021-05 – 2024-12)