IT Operations & Production Engineer - Connexia Tech (Bell Canada)
(2023-03 - 2025-11)
- Operations and support of applications built on microservices architecture in a DevOps production environment
- Operational supervision of applications deployed on OpenShift / Kubernetes
- Real-time monitoring of availability, performance, and service stability
- Analysis of application and system logs on Linux for incident identification and resolution
- Production incident management (L2/L3) and follow-up until service restoration
- Use of monitoring and observability tools (metrics, logs, alerts)
- Proactive anomaly detection and incident anticipation
- Participation in production deployments: monitoring and post-deployment validation
- Communication and escalation to DevOps / Development teams as needed
- On-call duty and support in a 24/7 environment
IT Administrator - EMDEP Test Bord (Automotive Industries)
(2020-10 - 2023-02)
- Proactive monitoring of IT systems and preventive maintenance
- Virtualization (VMware) & MS Active Directory administration
- User helpdesk support and ticket management via Jira
- NetApp storage management
- Business application updates and XML file handling
- Local firewall management: internet access control, log analysis
- IT asset management
- Zabbix monitoring tool operation
- Configuration and management of Cisco, HP, and Aruba switches
- SD-WAN solution management: WAN/LAN traffic, latency, log analysis
- Data extraction and analysis via SQL
IT Support Engineer (Internship) - SEWS MFZ – Automotive Industries - Kenitra
(2019-10 - 2020-03)
- Active Directory administration: accounts, groups, permissions, GPO
- DNS, DHCP, and print service management
- Workstation installation and configuration for production and office use
- VoIP setup and Mitel IP phone configuration
- Configuration of time clocks, scanners, and printers (Datamax, Citizen)
- Network monitoring via NAGIOS (servers, storage)
- HP and Cisco switch configuration
- IT asset management (DAMEWARE, Windows 10 migration via WDS/MDT)
- Helpdesk support for internal users and external visitors in French & English
Technical Support Agent – Level 1 & 2 - WEBHELP Call Center (NUMERICABLE, BOUYGUES TELECOM, SFR)
(2007-04 - 2019-01)
- Technical support for ADSL/fiber optic (VoIP, IPTV), email, and business applications
- Customer communication in French and English
- Team leadership of technicians
IT Technician - POWER POINT COM & PC TECK
(2005-04 - 2006-10)
- IT asset management, computer maintenance and repair
- LAN network installation and setup
- Level 1 & 2 helpdesk support
