Achraf Hadry

Experienced receptionist with a strong background in the hospitality industry. Highly skilled in managing reservations, checking in guests, handling cash and credit card transactions, and maintaining a friendly and welcoming atmosphere for guests. Excellent communication and interpersonal skills, with a proven track record of delivering exceptional customer service.

Experience

Receptionist , Hotel sania , Morocco

2021-2023

Greet and check in guests, ensuring their needs are met throughout their stay

Manage reservations and coordinate with housekeeping and maintenance teams for room readiness

Handle cash and credit card transactions,

generate daily reports, and balance cash drawer

Answer phone calls and respond to guest inquiries and requests in a timely and friendly manner

Use hotel management software to update guest information, room availability, and rates

2021 - 2022 Diploma in english communication

2019 - 2021 Diploma in Hotel management

2018 - 2019 Bachelor degree in physics