Amin Brikci

Customer-oriented cabin crew professional with strong experience in aviation and hospitality. Skilled in passenger safety, service excellence, and problem-solving in fast-paced international environments.

Cabin Crew at Ryanair (2024-05 – Present)

• Ensured passenger safety and comfort throughout flights.
• Delivered high-quality customer service in a fast-paced international environment.
• Handled passenger inquiries, special requests, and complaints professionally and efficiently.
• Assisted with boarding procedures, in-flight announcements, and emergency protocols.

Guest Relations at H Luxurycamp Resort (2021 – 2024)

• Welcomed guests and managed check-in/check-out processes.
• Addressed guest inquiries, requests, and complaints to ensure satisfaction.
• Coordinated with staff to maintain smooth resort operations.

Customer Service Agent at Umaniya Group Company (2016 – 2020)

• Managed incoming calls and directed them to appropriate departments.
• Assisted guests with information on resort amenities, services, and attractions.
• Built strong client relationships through personalized service.

Customer Service Agent at Welb Help Studio (2014 – 2016)

• Coordinated with departments to fulfill guest requests.
• Resolved issues quickly and effectively to enhance guest satisfaction.
• Maintained an organized and welcoming lobby environment.

High School Level in Literature – Agadir, Morocco (2013 – 2014)