Captain Order at George Hotel Baniyas (2023 – Present)
- Lead and supervise floor staff to ensure seamless, high-standard service in a fast-paced environment
- Oversee daily opening and closing duties, managing cash settlement, and securing venue security protocols
- Coordinate effectively between the kitchen and floor teams to boost order accuracy and reduce wait times
- Monitor inventory levels, handle stock requests, and minimize waste to optimize beverage costs
Captain Order at Carlton Palace Hotel Deira Dubai (Nightclub) (2021 – 2023)
- Acted as a key liaison between the kitchen, bar, and service areas to maximize operational efficiency
- Welcomed and managed high-profile VIP guests, ensuring personalized service and memorable experiences
- Guided, mentored, and monitored the performance of junior waiters to maintain strict brand standards
- Handled guest complaints promptly and professionally, converting negative situations into positive customer loyalty
- Maintained deep, up-to-date knowledge of premium beverage and cocktail menus to drive upselling and revenue
Bar and Restaurant Waiter at Volubilis Inn Moulay Idriss Zerhoun Hotel (2018 – 2020)
- Multitasked efficiently to deliver top-tier food and beverage service during peak operating hours
- Maintained immaculate cleanliness and organization of assigned service stations and dining areas
- Strictly enforced legal age verification requirements for alcoholic beverage consumption
- Supported bartenders with prep work and order delivery, ensuring a smooth flow of service
Bar and Restaurant Waiter at Transatlantic Hotel (2016 – 2018)
- Welcomed guests warmly upon arrival, escorting them to tables and presenting customized menus
- Explained daily specials, ingredients, and potential allergens clearly to ensure guest satisfaction
- Assisted with bar area setup, routine inventory counts, and glass/surface sanitization
Restaurant Waiter / Room Service Agent at Ibis Meknes Hotel (2014 – 2016)
- Provided friendly, proactive service to hotel guests across both the main restaurant and room service
- Upsold menu items and beverages by anticipating customer preferences and suggesting pairings
- Accurately processed bills, verified invoices, and handled multiple payment methods efficiently
