Chouayb Loukili

Customer-oriented professional with experience in customer support, lead qualification, translation, tourism, and retail services. Skilled in handling inbound and outbound communications, resolving customer inquiries, maintaining accurate CRM records, and providing excellent client experiences. Strong communicator with proven adaptability in multicultural environments.

Back Office Agent & Inbound/Outbound Qualifier at Moropia (2024-07 – 2025-01)

• Qualified leads through phone calls and text communication.
• Verified customer information and updated CRM databases.
• Conducted inbound and outbound calls professionally.
• Managed customer records with a high level of accuracy.
• Worked collaboratively to achieve daily performance targets.

Seminar Facilitator & Translator at Innovators Education (2026 – Present)

• Facilitated communication between speakers and participants.
• Provided English to Arabic interpretation during seminars.
• Assisted with event coordination and participant support.
• Ensured smooth communication in multicultural settings.

Tour Guide at Independent / Tourism Agency Partner (2025-06 – 2025-08)

• Guided international tourists across Fes, Sefrou, and surrounding regions.
• Presented historical and cultural information in English and Arabic.
• Coordinated itineraries and maintained excellent customer satisfaction.

Sales Assistant at Local Retail Shops (2023 – 2024)

• Assisted customers with purchases and product recommendations.
• Processed transactions and maintained organized displays.
• Contributed to daily sales objectives and customer satisfaction.

Bachelor in English Teacher Education Programme (ETEP) – ENS Rabat (2026)

Licence in DEUG in English Studies – Université Sidi Mohamed Ibn Abdellah (2023 – 2025)

Baccalaureate in Scientific Stream (Mathematics) (2023 – 2023)