Doaa Elb

DOAA

Content Moderator at Meta (2024-05 – 2025-05)

As a content moderator, I review content published by platform users, usually flagged by other users or automatically. My role is to assess whether this content violates community standards and to make quick decisions to ensure a safe and respectful online environment.

Customer Care at IO SOLUTIONS (2025-07 – 2025-10)

Managed customer service tasks, including billing, retention, and loyalty programs. Resolved inquiries quickly to provide a positive customer experience.

• Showed strong communication skills, attention to detail, and the ability to handle a large number of interactions professionally

High School Diploma in Economics in Economics (2021 – 2022)

Two-year university degree in Economics and Management (DEUG) in Economics and Management (2025)