Dora Antić

Experienced retail and customer service professional with leadership experience in fast-paced international environments. Skilled in remote communication, team supervision, customer support, administration, cash handling, and staff training. Strong organisational and problem-solving abilities with excellent knowledge of Microsoft Office (Word, Excel, PowerPoint).

Fluent in English and Croatian. Seeking remote opportunities with international companies in customer support, administration, virtual assistance, or retail operations.

Team Leader - Card Factory - Cork

(2025-10)

• Lead and support team members in a busy retail environment.
• Assist with store operations, customer service, cash handling, and daily targets.
• Support staff training, task delegation, and problem resolution.
• Maintain high standards of presentation and customer experience.

Keyholder - Card Factory - Cork

(2022-04 - 2023-08)

• Managed opening and closing procedures and ensured store security.
• Handled cash management and assisted customers with purchases and queries.
• Supported stock organisation and visual merchandising.
• Worked efficiently in a fast-paced retail environment.

Restaurant Supervisor - Ramen - Ballincollig, Cork

(2018-04 - 2019-08)

• Trained staff in food preparation, service, sanitation, and safety procedures.
• Prepared work schedules and supervised daily operations.
• Resolved customer complaints and maintained service quality.
• Managed stock control, cash handling, and deposits.

Cashier - McDonald's - Cork

(2017-03 - 2018-04)

• Processed customer payments and managed cash register operations.
• Assisted customers and resolved queries professionally.
• Maintained accurate cash balances during shifts.

Administrative Officer - Croatian Pension Insurance Institute - Zagreb

(2015-12 - 2016-12)

• Prepared, scanned, and indexed documents.
• Assisted clients with applications and administrative procedures.
• Issued certificates and maintained accurate file records.

Business Management - Cork College of Commerce (2024)

ECDL - eCollege (2020)

Leaving Certificate - School of Administration (2015)