Douaa Elhamdi
يبحث عن فرص
كفاءة
Oujda-Angadعضو منذ ١٥ سبتمبر ٢٠٢٦
Microsoft Office (Word, Excel, and PowerPoint)Knowledge of destinations, climates, and local culturesProficiency in travel reservation softwareMastery of travel formalities (visas, vaccines, regulations)Sales techniques and negotiation with service providersStrong organizational skills and simultaneous management of multiple filesHospitality and organizational skillsTeamwork
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Microsoft Office (Word, Excel, and PowerPoint)Knowledge of destinations, climates, and local culturesProficiency in travel reservation softwareMastery of travel formalities (visas, vaccines, regulations)Sales techniques and negotiation with service providers
نبذة
An experienced Travel Agent with proven expertise in designing personalized itineraries, managing reservations via GDS systems, and optimizing customer experience to ensure service excellence
الخبرة
Internship at Marrakech-Menara Airport (2025-07 – 2025-07)
- Welcoming, informing, and guiding passengers within the airport, ensuring high service quality and passenger satisfaction.
- Participating in the discovery and application of airport procedures, particularly regarding organization, security, and passenger flow management.
- Managed passenger flow in check-in, security, and waiting areas to ensure smooth operations.
- Assisting passengers with check-in procedures and responding to travelers' inquiries.
- Supporting operational teams in a dynamic and fast-paced environment.
- Developing professional communication skills with passengers, colleagues, and managers.
Sales Assistant at BOUTIQ (2025-08 – 2026-02)
- Welcomed and assisted customers in selecting products.
- Provided excellent customer service and responded to customer inquiries.
- Handled sales transactions and payments.
التعليم
Travel Agent Diploma – AFTA academy (2024 – 2026)
Physics Student in Materials & Energy Department – Moulay Ismail University of Sciences (2023)
High School Diploma (Baccalaureate) in Physics – Lycée Al-Ayashi midelt (2023)
المهارات
Doaae elhamdi