Fraud Analyst
أرسل عرض عمل مباشرة لهذا المرشح
An ambitious and professional analyst with extensive experience, currently seeking a challenging position. Experience A highly organized and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Prioritizing tasks, and managing workloads in a fast-paced, time-sensitive environment Demonstrated ability to understand the feelings of customers.
High level of attention to detail, and problem-solving skills Excellent problem-solving and multitasking abilities
Strong team player with a high interest in working in a cross-functional team environment Adaptability to learn and improvise on tools.
Experienced training and coaching other employees.
Also enthusiastic with a couple of years of experience helping customers complete transactions.
Well-versed in providing recommendations.
Taptap Send – Morocco, Casablanca
NTT DATA Services – Morocco, Casablanca
Provides immediate Help Desk support services to end-users of company's various software solutions. Answers questions related to product's features and guides customers to run preliminary troubleshooting procedures.
Summarizes all issues, concerns, including courses of action taken into a report format to be used for future discussions and for immediate reference.
Prepares necessary trouble ticket including a summary report of the situation for purpose of arriving at a quick resolution.
Cascade all pending issues to the appropriate channels within an appreciable time frame. Attended to all issues, problems, and concerns from the end-users of the company's products. Presented immediatesolutions by takingcustomers through basic troubleshooting procedures. Scheduled onsite repairsif troubleshooting procedures did not producedesired results.
Coordinated with a technical team to make sure service schedule is observed. Honest and above all hard workinggood learner Ready to face new challenges.
Conducted routine follow-ups with customers to check on product performance as well as to get inputs on service.
Microsoft Office Product(Office 2003, 2007, 2010, 2013).Train and assistthe users.
Windows 2003, 2008 Server and Active Directory. Windows XP, Vista,7, 8, 10.
Workflow Coordinator, 01/2019 to 03/2021
NTT DATA SERVICES – Morocco, CAS
Prioritizing, assigning incidents and tasks, managing workloads in fast paced, time sensitive environment.
Demonstrated ability to understand the feelings of customers and empathize with them on issue at hand. High-level of attention to detail, and problem-solving skills.
Excellent problem-solving and multi-tasking abilities.
Strong team player with high interest in working in cross-functional team environment. Adaptability to learn and improvise on tools.
Experienced training and coaching other employees
Processing wire transfers through SWIFT and NEFT. Specialized in foreign currency handling.
Ensuring that financials of branch are under controland branch adheresto. Know Your Customer (KYC) and Anti-Money Laundering (AML) norms.
Handling Complaint Management System ensuring to solve customer complaints. Within maximumof 3 days.
Resolving AML inquires raised by banks and remittance departments. Upkeepof documentations, as member of document controlling team.
Taken initiatives to increase corporate clients and High Net Worth (HNI) customer.
Database and relationship.
Participated in customer reactivation campaign. Knowledgeable in branch accounting.
Sales and best cross selling of products.
Branch Management.
New joined Asset staff trainingat branch level. Front line staff scheduling & Adherence Monitoring.
Reporting to branch manager and maintaining daily reports.
Racine School- Marrakech
Hospitality Technician: Hotel Management, 2010
ITHT - FES
Certificate of Excellence: Hotel Management, 2010
ITHT - Fes, FES
Certificate: Hygiene and Disinfection TrainingCourse, 2010
CHRISTEYNS MOROCCO- Morocco
Certificate: Hotel Management, 2008
CQPHT - Casablanca
