Fatima Chaibi

Customer Support Agent with B2 English and C1 French, experienced in Orange Call Center (2023–2024). Dedicated to delivering exceptional customer service, resolving technical and billing inquiries efficiently while maintaining high satisfaction and professionalism.

Customer Service Agent - Orange Call Center

(2023-01 - 2024-12)

• Managed 60+ incoming calls daily, providing technical support and billing assistance
• Resolved customer issues promptly, achieving 95% customer satisfaction rate
• Handled inquiries via phone, live chat, and email, ensuring accurate documentation in CRM system
• Collaborated with technical team to escalate and follow up on complex customer problems

Bac+2 - Primary Education - École Supérieure des Professeurs (2024-01 - 2024-12)

Baccalauréat - Sciences Physiques, Option Français (2022-01 - 2022-12)