Fouad Kharchani

Luxury Retail & Hospitality Leader with 20+ years of international experience across Dubai and Morocco, including 12 years at Burberry. Specialized in pre-opening operations, client experience transformation, and high-performance team leadership within premium environments. Proven track record in driving revenue growth, elevating VIP client engagement, and building service excellence cultures aligned with luxury brand standards.

Actively seeking leadership opportunities in pre-opening projects, luxury retail development, or flagship operations within high-end destinations.

Senior Sales Consultant / Operations & Coaching - Burberry - Dubai, UAE

(2012-01 - 2024-12)

• Consistently exceeded sales targets by +20% through VIP clienteling strategies
• Developed team performance and improved conversion & retention
• Led operational excellence and premium client experience initiatives

Official Cashier & Operations Support - Zara - Dubai, UAE

(2007-01 - 2012-12)

• Managed transactions and supported store operations
• Ensured smooth customer experience and workflow efficiency

Guest Relations & Box Office Executive | Pre-Opening Team - Madinat Jumeirah - Dubai, UAE

(2004-01 - 2007-12)

• Contributed to pre-opening operations and service standards setup
• Delivered high-end guest experience and VIP service

Supervisor & Workshop Organizer - Cultural French Institute - Marrakech

(2001-01 - 2004-12)

Assistant Chef de Partie / Trainee - Hotel Al Mamounia - Marrakech

(1997-01 - 1999-12)