Hilali Haitam

Adaptable and motivated individual with strong communication skills in English, French, and Arabic. Recognized for reliability, teamwork, and a customer-focused approach, with the ability to learn quickly, adapt to new systems, and perform consistently in fast-paced, high-pressure environments while maintaining professionalism and attention to detail.

Reception/services at Riad Azoulay Marrakech

Provided front desk and reservation services in a hospitality environment, managing guest check-ins, bookings, and inquiries. Assisted guests throughout their stay, prepared and served beverages, and delivered personalized customer service. Built strong relationships with clients by maintaining a welcoming atmosphere, addressing requests efficiently, and ensuring a positive guest experience.

Content moderator at Majorel - Teleperformance

Collaborated with a content moderation team to review and assess user-generated content for compliance with platform policies and community guidelines. Produced clear, professional written reports using internal tools. Demonstrated focus, discretion, and a calm, solutions-oriented approach when handling sensitive material.

Retail at Pull & bear

Advised customers on product selection, ensured a welcoming and organized store environment, supported sales operations, and upheld brand service standards through positive customer interactions.

Waiter at Scarabay beach club

Provided attentive food and beverage service in a fast-paced hospitality setting, managed guest requests efficiently, coordinated with team members, and ensured high levels of guest satisfaction.

English studies – University of literature Ain Chok (2024-09 – 2025-09)

Scientific Baccalaureate – Hassan ibn tabit high school (2023-09 – 2024-09)