Ihssane El hamoumi

Motivated customer service professional with experience in call center operations and medical secretary work. Strong in phone communication, appointment handling, client reception, and calm problem solving.

Advanced

English level with a Licence in English Studies, plus Arabic fluency and intermediate French.

Doctor's Secretary - Medical Office - Oujda

(2025-09)

• Handle calls, appointments, and patient reception professionally.
• Maintain accurate patient records with confidentiality.
• Support smooth communication between patients and medical staff.

Call Center Agent - Customer Service - Oujda

(2023-08 - 2024-01)

• Answered customer calls and provided clear service information.
• Resolved client issues while respecting quality standards.
• Maintained a professional tone during high-volume call periods.

Youth Center Member - Community Activities - Oujda

(2019-09 - 2020-06)

• Helped organize community events and group activities.
• Built teamwork, leadership, and communication skills.

Licence / Baccalaureate +3 - English Studies - University Mohammed I, Oujda (2025)

Baccalaureate - Ibn Sina High School, Oujda (2022)