Community Manager at BrickBrands (2025-12 – Present)
- Manage online communities across multiple social media platforms to ensure active and positive engagement
- Handle and resolve user issues related to accounts, billing, and app functionality
- Provide direct support to users and troubleshoot common platform problems
- Escalate complex or sensitive cases to specialized internal teams when necessary
- Monitor user feedback and improve overall user experience
- Ensure brand tone and guidelines are consistently applied in all interactions
Social Media Engagement Specialist at BrickBrands (2024-08 – 2025-12)
- Engaged with users across social media platforms through comments and direct messages
- Responded to general inquiries and provided basic guidance on platform services
- Directed users to the appropriate departments for account, billing, or technical issues
- Maintained a positive brand image through consistent, high-quality interactions
- Monitored engagement trends and user behavior
Content Processing Specialist at BrickBrands (2023-10 – 2024-08)
- Reviewed and processed digital content in line with platform guidelines
- Ensured accuracy, consistency, and compliance with content policies
- Collaborated with internal teams to improve workflow efficiency
Content Moderator (English & French Markets) at Majorel (2021-01 – 2023-10)
- Moderated user-generated content on platforms such as YouTube and TikTok
- Ensured compliance with community guidelines across multiple markets
- Identified and flagged inappropriate or sensitive content
- Maintained high accuracy in a fast-paced environment
Customer Service Agent at Saham Assurance (2017-01 – 2019-09)
- Assisted clients with insurance-related inquiries and policy information
- Sold and promoted insurance policies based on customer needs
- Managed insurance claims and accident reporting processes
- Guided clients through claim documentation and follow-up procedures
- Performed administrative and back-office support tasks
- Delivered high-quality customer service and ensured client satisfaction
