Ismae Elbergadi

Ambitious and professional Order Confirmation Agent based in Agadir. Possess exceptional communication skills and a persuasive tone tailored for the Moroccan and North African e-commerce markets. Expert at handling customer objections, validating delivery details, and driving high conversion rates while significantly reducing Return-to-Sender (RTS) metrics. Dedicated to boosting store revenue and ensuring an excellent customer experience.

E-commerce Order Confirmation & Tracking Agent at E-commerce Store / Call Center (2024-01 – Present)

• Initiate immediate outbound calls to customers upon order submission to verify seriousness and accurate shipping details.
• Maximized overall profit margins by cross-selling promotional packs and matching add-on accessories during verification calls.
• Maintained real-time database integrity by updating order statuses accurately (Confirmed, Cancelled, Postponed, No Answer).
• Monitored daily shipments alongside courier services to accelerate delivery turnaround and improve overall delivery rates.

High School Diploma / Degree