Jamal Laaraj

Results-driven Operations, Sales, and Marketing Professional with over 4 years of experience in customer service, operations management, digital marketing, and client relationship management. Currently working remotely as an Operations Manager at ZopMedia, overseeing workflows, customer support operations, CRM systems, KPI tracking, team coordination, and marketing processes. Skilled in managing cross-functional teams, optimizing business operations, improving customer experience, and driving business growth.

REMOTE OPERATIONS MANAGER at ZopMedia (2023-01 – Present)

• Manage daily remote business operations, workflows, and customer support processes.
• Coordinate with marketing, support, and sales teams to improve efficiency and client satisfaction.
• Monitor KPIs, operational reports, and performance metrics to optimize productivity.
• Oversee CRM systems, onboarding processes, automation tools, and customer communication workflows.
• Support marketing operations including lead management, Google & Meta Ads coordination, and campaign performance tracking.

SALES AGENT / ACCOUNT MANAGER at Zop Dealer (2022-01 – Present)

• Managed client portfolios, onboarding, and account setup processes.
• Collaborated with teams to design websites, CRM systems, and FBMP automation tools.
• Provided troubleshooting and implementation support during remote sessions.
• Handled social media management, Google My Business, and integrations with Carpages and Autotrader.

SALES AGENT at CALL360 (2021-01 – 2022-12)

• Handled inbound and outbound calls with UK clients while maintaining high customer satisfaction.
• Developed strong objection-handling and active listening skills.
• Exceeded KPIs for call quality, customer satisfaction, and resolution time.

ONLINE AFFILIATE MARKETER at MaxBounty (2019-01 – 2021-12)

• Managed marketing campaigns across Google, Facebook, Instagram, and Twitter.
• Created landing pages and optimized campaign performance.
• Handled customer inquiries and provided sales support.

Bachelor's Degree in Physics and Chemistry – IBN ZOHR UNIVERSITY (2017-01 – 2021-12)

High School Diploma in Physics and Chemistry – LALA MERYEM HIGH SCHOOL (2017-12)