Customer Service Representative at Concentrix (2024 – Present)
2024 Projects: Expedia & Europcar
- Supported international clients via phone and email.
- Assisted with booking, modification, and travel-related issues for Expedia customers.
- Provided car rental support, policy explanations, and technical help for Europcar users.
- Handled complex customer cases and ensured satisfaction with fast resolution.
- Worked in a multilingual, high-volume support environment.
Receptionist at Riad (2023)
- Welcomed guests, handled check-in/check-out procedures, and managed reservations.
- Provided tourists with information and assistance during their stay.
- Handled emails, calls, and maintained smooth daily operations.
- Delivered excellent service and received positive feedback from guests.
Receptionist at Restaurant-Coffee (2022)
Full-Time
- Greeted customers, managed reservations, and ensured a pleasant dining experience.
- Improved multitasking and customer handling under pressure.
Assistant / Brand Manager at L'BLASSA Coworking Space (2021)
Full Time
- Managed social media and tasks for Nasire's brand (Morocco & Switzerland).
- Organized schedules, meetings, and ensured team coordination.
Teacher at Public/Private Schools
Full-Time
- Supported students' learning and development in a structured environment.
Intern at Educational Camps
Volunteer
- Managed daily programs, educational activities, and led recreational sessions for children.
Training at Red Rock International
- Gained experience in leadership, communication, and project management.
- Participated in real-life simulations and teamwork development workshops.
