Mehdi Rguibi

Hospitality professional with strong experience in luxury hotels and pre-opening operations. Skilled in customer service, team coordination, and high-volume service environments. Known for attention to detail, adaptability, and a strong sense of responsibility. Seeking opportunities in Ontario's hospitality sector to contribute to guest satisfaction and operational excellence.

Supervisor - Pita Bell Kebab Restaurant - Ottawa

(2024-09)

• Supervisor experience including the support of staff during shifts, tasks assignment and break schedules management.
• Oversee daily dining-room operations and delivery operations to ensure smooth, efficient service.
• Resolve guest concerns with professionalism and cultural sensitivity.
• Operation Management experience including coordination with kitchen staff to maintain fast service during peak hours, ensure food quality and managing reservation, opening and closing procedures.
• Assisted guests with menu recommendations and dietary needs.
• Monitored inventory levels and placed orders for food, supplies, and packaging.
• Enforced Ontario food safety regulations and hygiene standards.

Headwaiter - The VIEW Hotel - Agadir, Morocco

(2023-12 - 2024-06)

• Supervise daily breakfast service in a high-volume luxury environment.
• Coordinate with kitchen and service teams to ensure smooth operations.
• Train new staff on service standards and guest interaction.
• Handle guest requests and resolve issues to maintain high satisfaction levels.
• Pre-Opening experience including operational setup, menu and service testing, quality and safety preparation and guest experience preparation.

Headwaiter - Fairmont Taghazout Bay - Agadir, Morocco

(2021-02 - 2023-12)

• Managed service in buffet restaurant, room service, and banquet events.
• Ensured compliance with Fairmont service standards.
• Supported team leaders during peak periods and special events.
• Assisted with VIP service and personalized guest experiences.
• Pre-Opening experience including operational setup, menu and service testing, quality and safety preparation and guest experience preparation.

Room Service Agent - Fairmont Taghazout Bay - Agadir, Morocco

(2021-02 - 2023-12)

• Delivered in-room dining orders with accuracy and professionalism.
• Ensured proper setup, presentation, and guest follow-up.
• Maintained cleanliness and organization of service areas.

Room Service Agent - Sofitel Thalassa Sea & Spa - Agadir, Morocco

(2019-09 - 2021-02)

• Provided room service in a 5-star environment during high-season periods.
• Supported the team during peak occupancy and special events.
• Ensured high standards of hygiene and service quality.

Specialized Technician Diploma - Hotel Management - Institut Spécialisé de Technologie Hôtelière et Touristique (ISTHT) (2019)

College Degree - Social science - Lycée Al Amal (2015)