Supervisor - Pita Bell Kebab Restaurant - Ottawa
(2024-09)
- Supervisor experience including the support of staff during shifts, tasks assignment and break schedules management.
- Oversee daily dining-room operations and delivery operations to ensure smooth, efficient service.
- Resolve guest concerns with professionalism and cultural sensitivity.
- Operation Management experience including coordination with kitchen staff to maintain fast service during peak hours, ensure food quality and managing reservation, opening and closing procedures.
- Assisted guests with menu recommendations and dietary needs.
- Monitored inventory levels and placed orders for food, supplies, and packaging.
- Enforced Ontario food safety regulations and hygiene standards.
Headwaiter - The VIEW Hotel - Agadir, Morocco
(2023-12 - 2024-06)
- Supervise daily breakfast service in a high-volume luxury environment.
- Coordinate with kitchen and service teams to ensure smooth operations.
- Train new staff on service standards and guest interaction.
- Handle guest requests and resolve issues to maintain high satisfaction levels.
- Pre-Opening experience including operational setup, menu and service testing, quality and safety preparation and guest experience preparation.
Headwaiter - Fairmont Taghazout Bay - Agadir, Morocco
(2021-02 - 2023-12)
- Managed service in buffet restaurant, room service, and banquet events.
- Ensured compliance with Fairmont service standards.
- Supported team leaders during peak periods and special events.
- Assisted with VIP service and personalized guest experiences.
- Pre-Opening experience including operational setup, menu and service testing, quality and safety preparation and guest experience preparation.
Room Service Agent - Fairmont Taghazout Bay - Agadir, Morocco
(2021-02 - 2023-12)
- Delivered in-room dining orders with accuracy and professionalism.
- Ensured proper setup, presentation, and guest follow-up.
- Maintained cleanliness and organization of service areas.
Room Service Agent - Sofitel Thalassa Sea & Spa - Agadir, Morocco
(2019-09 - 2021-02)
- Provided room service in a 5-star environment during high-season periods.
- Supported the team during peak occupancy and special events.
- Ensured high standards of hygiene and service quality.
