Narjisse Grini

Customer service and sales professional with experience handling reservation requests, customer concerns, reservation changes, and sales conversations in a fast-paced environment. Known for staying calm and respectful when dealing with difficult situations, communicating clearly, and building positive interactions with customers. Fluent in English and French, with Arabic as a native language.

Sales Agent — Customer Service & Reservations - Concentrix - Agadir

(2023-11 - 2025-06)

• Managed customer interactions related to reservations, providing clear information and professional assistance throughout the booking process.
• Handled incoming calls from customers interested in making reservations and guided them toward completing suitable bookings.
• Used persuasive and customer-focused communication to explain reservation options and demonstrate their value to customers.
• Assisted customers when reservations were delayed, incorrect, or required changes or corrections.
• Identified customer needs and adapted recommendations and communication accordingly.
• Resolved customer concerns calmly and professionally, including situations involving frustration or dissatisfaction.
• Maintained a patient and respectful approach while handling challenging conversations and time-sensitive requests.
• Communicated confidently in English, French, and Arabic depending on the customer's needs.
• Followed established procedures while ensuring customers received accurate information and appropriate solutions.
• Worked efficiently in a team environment and contributed to a positive customer experience.

DEUG - French Law (Droit Français) - Qadi Ayyad University — Marrakech

Baccalaureate - Economics - Mohammed V — Essaouira