Customer Service & appointment setter at Excel Auto Lounge (2024-07 – 2026-01)
- Booking qualified appointments for customers with dealership sales representatives
- Engaged with inbound and outbound leads, identifying customer needs and matching them with suitable vehicle options
- Used CRM tools to manage leads, track interactions, and ensure consistent follow-ups
- Contributed to sales pipeline growth by increasing appointment show-up rates
- Managed professional communication with US-based clients in English via calls, SMS, and emails
- Collaborated closely with sales teams to optimize conversion from lead → appointment → visit
Post-Earthquake Humanitarian Project Officer at Institut Européen de Coopération et de Développement - IECD Maroc (2023-10 – 2024-03)
Fixed-term contract
- Managed administrative and financial operations of the project, ensuring compliance with internal and donor requirements
- Monitored project budget and controlled expenses related to field activities
- Coordinated the distribution of emergency kits to 50 affected families, ensuring efficient and organized delivery
- Organized a medical caravan and contributed to the rehabilitation of a school, coordinating logistics and stakeholders
- Prepared narrative and financial reports for donors, ensuring accuracy, clarity, and timely submission
Digital Communication Officer at Institut Européen de Coopération et de Développement - IECD Maroc (2023-10 – 2024-03)
Fixed-term contract
- Managed official correspondence including donor newsletters, partner updates, and institutional communications
- Designed professional visual materials for campaigns, events, and official presentations using digital tools
- Social Media Management (Instagram, Facebook, LinkedIn)
- Coordinated with international partners and donors, ensuring timely, professional, and culturally appropriate communication
Event Logistics & Protocol Coordination at AS Mansouria (2025-06 – 2025-06)
Playoff Match (AS Mansouria vs MC Oujda)
- Coordinated operational logistics for a major sporting event at Stade El Bachir: reception teams, security, ticketing, and field setup
- Liaised with local authorities and the national football federation for permit validation and protocol compliance
- Contributed to event promotion and audience engagement strategy
International Project Coordinator – EUROMED Human Rights Seminar at YOUTH PASS / Erasmus+ Programme (2022-11 – 2022-11)
- Coordinated 10-day international seminar on human rights with delegations from Belgium, France, Italy, Tunisia, and Morocco
- Managed end-to-end event logistics: venue coordination, accommodation arrangements, catering, transportation, and technical setup
- Liaised with local authorities for permits and protocol requirements, ensuring compliance with diplomatic and administrative procedures
- Facilitated intercultural dialogue and ensured smooth operations across multilingual, multinational teams
- Handled scheduling, agenda management, and visitor reception for international participants
International Civic Service Volunteer at Service de Coopération au Développement (2021-10 – 2022-07)
- Collaborated on international sustainable development projects with European stakeholders
- Conducted field research and surveys supporting project planning and implementation
- Contributed to budget management, expense tracking, and project reporting
- Organized events, competitions, and professional workshops coordinating logistics and participant engagement
- Participated in team meetings and strategic planning sessions supporting project supervisors
Youth Support Coordinator – Individual Assistance & Workshops at Service de Coopération au Développement (2021-10 – 2022-07)
- Provided personalized administrative support to young people: CV creation, cover letter drafting, job application assistance
- Participated in weekly team meetings and project coordination sessions, preparing agendas and documenting outcomes
- Developed digital tools and resources for career guidance programs
- Co-facilitated professional workshops on employment sectors, demonstrating strong presentation skills
Sports Club Administrator & Event Manager at Association Sportive Mansouria (2020-09 – 2021-09)
- Oversaw day-to-day administrative operations including scheduling, correspondence, and supplier management
- Managed relationships with financial sponsors, vendors, and institutional partners building long-term collaborations
- Organized sporting events, competitions, and promotional activities from conception to execution
- Handled procurement processes, coordinated deliveries, and managed club resources including merchandise store
- Created planning tools and organizational systems improving operational efficiency
