Ramsaye-Gébert Summayya

(2025-05)

Lead RTR, PTP, T&E, Tactical Soucing, Procurement and UAM operations, managing teams of 4–10 members across functions.
Drive SLA and KPI performance through weekly quality reviews, structured feedback, and performance reporting.
Develop and monitor individual performance improvement plans based on QC results and KPIs.
Facilitate weekly quality meetings and monthly one-to-one reviews to strengthen team performance.
Partner directly with clients through weekly review calls, performance updates, and issue resolution.
Handle escalations and ensure timely closure with minimal operational impact.
Managed supplier communications, purchasing activities, and order processing.
Support business transformation and process improvement initiatives, including framework enhancements.
Strengthen cross-functional and inter-company collaboration to improve efficiency and accuracy.
Prepare reports and updates for senior leadership.
Implement engagement initiatives, including monthly team recognition programs, to improve morale and retention.

(2024-12 - 2025-05)

Executed month-end and year-end close activities in line with client-defined closing calendars.
Posted journal entries (accruals and provisions) within a 2-hour SLA upon receipt.
Prepared financial reports in SAP, meeting strict deadlines and compliance standards.
Performed inter-company account reconciliations, investigated discrepancies, and ensured account accuracy.
Ensured compliance with SOX control requirements and internal policies.
Worked directly with clients to improve and automate RTR processes.
Resolved audit findings ahead of year-end close.
Trained backups on both standard and complex processes, ensuring business continuity.
Maintained 100% SLA adherence for closing and reporting activities.
Managed system access for local and offshore teams, ensuring compliance with client and regulatory requirements.
Granted, modified, and removed access rights with zero operational impact.
Monitored accounts closely using SAP Flext to prevent access-related issues.
Prepared PTP quality reports and supported junior management-level activities.
Acted as a direct point of contact for access-related queries.

(2024-03 - 2024-12)

Managed simple and complex escalations via calls and emails in Spanish, French, and English.
Supported backlog management during periods of high volume or low staffing.
Collaborated with Team Leads and Managers to improve SLA, KPI, and satisfaction scores.
Designed and presented action plans based on monthly feedback during client governance calls.
Participated in management-level meetings and supported decisionmaking.
Assisted team members with complex cases and delivered knowledge transfers and refresher training.
Performed RCA, daily metrics monitoring, workload allocation, and training follow-ups.
Supported preparation of monthly SLA/KPI decks and quality checks using internal tools.

Procure to Pay Operations New Associate, Spanish Specialists - Accenture Mauritius

(2021-08 - 2024-03)

Supported employees and vendors across six countries (France, Spain, Morocco, Algeria, Ivory Coast, Tunisia).
Handled queries related to Invoicing, Purchasing, Travel & Expense, and Vendor Master Data via calls and emails.
Delivered services in Spanish, French, and English, in line with country-specific guidelines.
Recognized as a top performer based on SLA and KPI results.
Supported Team Leads in client governance calls, daily task allocation, and tracker updates.
Delivered internal training on effective workload management to prevent backlogs.
Supported management with root cause analysis, escalations, and urgent operational issues.

(2017-05 - 2017-06)

نبذة