Sanae Dabchi

A dynamic and responsible individual with diverse experience as an intern in the hospitality and airport sectors. My goal is to continue developing my skills and contribute positively to any professional environment.

Passenger Service Agent / Airport Customer Service at Armonia – ONDA (2026-05 – Present)

• Assisted passengers and answered incoming calls
• Provided customer service in a fast-paced airport environment
• Ensured smooth passenger flow and adherence to airport procedures
• Supported passengers with guidance and assistance when needed
• Maintained a professional and friendly attitude with travelers from diverse backgrounds

Hospitality Staff at Private Villa (2023-10 – 2025-12)

• Provided excellent customer service to guests
• Served food and beverages professionally
• Managed stock and monitored inventory levels
• Ensured supplies were available and organized
• Worked efficiently under pressure while maintaining high hospitality standards

Internship – "Marhaba" Operation at Tanger Med (TMSA) (2023-07 – 2023-09)

• Passenger and MRE (Moroccans Residing Abroad) reception and guidance
• Management of passenger and vehicle flows
• Logistic assistance and distribution of welcome kits (water, info documents, etc.)
• Handling travel documents and passenger lists
• Collaboration with customs, transport companies, and other stakeholders

Internship at Swissport (2022-05 – 2022-06)

• Reception and assistance of passengers
• Support for check-in operations
• Passenger orientation and luggage service
• Escorting passengers with special needs
• Baggage sorting and boarding assistance
• Verification of passenger lists and travel documents

Bachelor in Hospitality Management – Accommodation Option – ISPMTH (2024 – 2025)

Diploma in Flight Attendant – CFPNC (2021 – 2023)

Year in Economics and Management – Moulay Ismail University (2020 – 2021)

Baccalaureate in Life and Earth Sciences – Meknès (2018 – 2019)