Tachfin Benamar

Dynamic and committed professional with a passion for embracing emerging technologies. Known for strong analytical skills and proactive problem-solving abilities, crafting secure and efficient solutions. Thrives in collaborative environments. Approaches each challenge with enthusiasm and unwavering integrity, backed by over seven years of extensive professional experience.

IT/OT Engineer at APM Terminals MedPort (TM2) (2024-07 – Present)

• Provide the first line of technical support on the IT/OT infrastructure and application portfolio on a 24/7 basis and as part of the terminal Control Room competences.
• Support predictive monitoring and proactive issue detection for IT infrastructure.
• Ensured the availability and performance of systems, networks, servers, and applications.
• Installed and replaced end-user and IT/OT hardware devices.
• Escalate incidents promptly and ensure clear communication on ongoing and resolved issues.
• Maintain accurate inventory of all company IT assets and ensure assets are properly accounted for.
• Log all incidents and service requests in compliance with IT Service Management (ITSM) processes.

Remote Crane Controller at APM Terminals MedPort (TM2) (2018-10 – 2024-07)

• Ensured the successful execution of operation plans through strategic coordination. Employed advanced analytical techniques to analyze data from diverse systems such as TOS.
• Implemented efficient control measures to optimize container movements to and from vessels
• Fostered a culture of safety and efficiency, prioritizing teamwork and effective communication.
• Maintained the accuracy and completeness of operational records, enabling comprehensive analysis and ensuring regulatory compliance.

Team Leader at Operating Media (2015-03 – 2017-07)

• Maintained a vigilant oversight of incoming items to uphold standards of precision and timeliness.
• Directed the planning and execution of email advertising campaigns to maximize effectiveness.
• Collaborated with email specialists to devise innovative solutions addressing campaign challenges.
• Implemented robust tracking mechanisms to monitor campaign results and assess return on investment effectively.
• Provided guidance, support, and mentorship to team members to ensure high performance and achievement of organizational goals.

Master's Degree in Computer Engineering – School of New Sciences and Engineering (2023-09 – 2025-06)

Bachelor's Degree in Mathematics & Computer Science – Science Faculty, AbdelMalek Essaadi University (2011-09 – 2015-05)