IT/OT Engineer at APM Terminals MedPort (TM2) (2024-07 – Present)
- Provide the first line of technical support on the IT/OT infrastructure and application portfolio on a 24/7 basis and as part of the terminal Control Room competences.
- Support predictive monitoring and proactive issue detection for IT infrastructure.
- Ensured the availability and performance of systems, networks, servers, and applications.
- Installed and replaced end-user and IT/OT hardware devices.
- Escalate incidents promptly and ensure clear communication on ongoing and resolved issues.
- Maintain accurate inventory of all company IT assets and ensure assets are properly accounted for.
- Log all incidents and service requests in compliance with IT Service Management (ITSM) processes.
Remote Crane Controller at APM Terminals MedPort (TM2) (2018-10 – 2024-07)
- Ensured the successful execution of operation plans through strategic coordination. Employed advanced analytical techniques to analyze data from diverse systems such as TOS.
- Implemented efficient control measures to optimize container movements to and from vessels
- Fostered a culture of safety and efficiency, prioritizing teamwork and effective communication.
- Maintained the accuracy and completeness of operational records, enabling comprehensive analysis and ensuring regulatory compliance.
Team Leader at Operating Media (2015-03 – 2017-07)
- Maintained a vigilant oversight of incoming items to uphold standards of precision and timeliness.
- Directed the planning and execution of email advertising campaigns to maximize effectiveness.
- Collaborated with email specialists to devise innovative solutions addressing campaign challenges.
- Implemented robust tracking mechanisms to monitor campaign results and assess return on investment effectively.
- Provided guidance, support, and mentorship to team members to ensure high performance and achievement of organizational goals.
