Area & District Manager — F&B & Multi-Unit Operations at Doner's Lounge Restaurant Group (2022-12 – Present)
- Directed daily hospitality operations, manpower planning, and cost controls across 3 high-volume strategic locations, successfully launching 2 new venues from pre-opening to full operational capacity.
- Structured and enforced multi-outlet operational SOPs, boosting brand compliance ratings to a consistent 98.5% and quality baseline scores by 14%.
- Led end-to-end site preparation, vendor procurement, equipment sourcing, and cross-functional team onboarding across major zones.
- Optimized inventory control, kitchen portioning, and supply chain logistics, reducing operational COGS by 3.2% and achieving 115% of target commercial KPIs.
- Drove digital innovation and revenue growth by integrating third-party delivery platforms and loyalty programs, expanding local brand capture rates.
- Spearheaded talent acquisition, staffing schedules, and team briefings, building high-performance hospitality teams aligned with corporate service standards.
- Implemented real-time waste tracking and FIFO protocols, resulting in a 12% reduction in operational waste.
Country Manager Assistant & Operations Manager — Multi-District Café & Franchise Operations at Gloria Jean's Coffees (16-Unit Franchise Network) (2016-06 – 2022-12)
- Directed daily franchise operations and business strategies across a 16-outlet café footprint spanning 6 cities in Oman, owning P&L performance and driving sustained network revenue growth.
- Spearheaded territory expansion strategy, securing 4 strategic café site developments while negotiating complex commercial leases that cut rental overhead by 12%.
- Architected the national food safety governance framework, leading 192+ brand compliance audits with a perfect 100% pass rate for national inspections.
- Built, scheduled, and coached a high-performance workforce of 100+ hospitality professionals across 6 cities, deploying structured people management capabilities that dropped staff turnover by 22%.
- Drove district sales performance through country-wide localized marketing campaigns and seasonal pricing strategies, expanding ticket sizes and foot traffic.
- Commanded multi-site inventory tracking and COGS optimization workflows across 16 outlets, deploying centralized procurement and stock management systems to protect facility operating margins.
- Instituted strict barista coaching standards and specialty coffee beverage programs, ensuring consistent quality and brand recipe compliance.
Operations Manager — F&B & Multi-Outlet Property at Hotel Atlantic Panorama (2013-03 – 2016-08)
- Managed full F&B operations across Moroccan and Mediterranean cuisine concepts encompassing multiple dining outlets, driving room-service capture rates up by 16% and banquet revenue by 13%.
- Partnered with culinary directors on menu engineering, recipe costing, and kitchen portion management, reducing food waste expenses by 8.5%.
- Enforced HACCP food safety architecture and quality assurance protocols, delivering a 100% compliance rating for all corporate inspections.
- Implemented FIFO stock rotation and daily inventory auditing, reducing perishable waste by 9% and optimizing kitchen cost ratios.
Operations and Property Manager at Delmon International Hotel (2007-01 – 2013-01)
- Directed multi-venue hotel operations across 4 premium hospitality outlets, maximizing facility efficiency, brand standard compliance, and cross-departmental synergy.
- Drove area revenue performance by optimizing restaurant and banqueting KPIs, boosting average daily guest covers by 9% and generating a 7.5% year-over-year increase in average check sizes.
- Owned comprehensive annual Capex and operating budgets, reducing operational payroll expenditures by 4.8% through predictive scheduling models.
- Managed room service and in-room dining operations, optimizing delivery workflows and achieving a 94% guest satisfaction rate for in-room F&B services.
- Built, coached, and developed a diverse hospitality workforce of 70+ personnel, implementing structured training programs that improved service delivery scores by 18%.
- Ensured full compliance with Saudi Arabian regulatory standards and cultural hospitality protocols, maintaining ADR optimization and RevPAR growth within target thresholds.
Assistant Food & Beverage Manager at La Mamounia Marrakech (5-Star Luxury Property) (2004-03 – 2006-12)
- Coordinated elite fine dining venues, luxury lounges, and VVIP catering operations across Moroccan, French, Italian, Greek, Arabic, and Asian culinary concepts, maintaining a 96% GSI score.
- Enforced Forbes Travel Guide and ultra-luxury service standards across all outlets during high-profile political and royal delegations.
- Collaborated with Michelin-trained culinary teams to curate premium tasting menus for royal delegations and high-profile international guests.
- Managed premium bar and beverage programs including curated wine lists, signature cocktails, and VIP cellar selections.
- Coached and developed a dedicated service team of 40+ staff, introducing luxury communication modules that increased repeat VIP guest visits by 11%.
- Audited daily POS entries and inventory costs via MICROS systems to control food costs and protect high-margin beverage profits.
