Youssef Harrous

Customer Service and Communication skills

Experience in Food & Beverage

Positive attitude and ability to work in a team

I have diverse experience in customer service and hospitality across airport operations, hotels, and front-of-house environments. I worked at Marrakech Menara Airport, where I assisted passengers, handled inquiries, and ensured smooth service with a professional attitude. I also gained hands-on experience in hotel operations, including welcoming guests, taking orders, serving, and ensuring customer satisfaction.

In addition, my internship in customer service operations strengthened my skills in communication, multitasking, and problem-solving while working under pressure. I am committed to delivering excellent service and maintaining a positive and professional demeanor.

I hold a Diploma in Hospitality and Customer Service from the Casablancais Centre of Applied Training, where I developed strong foundations in guest relations, front-of-house operations, and professional communication. I also completed a High School Degree in Physical Sciences and gained practical training through internships that allowed me to apply my skills in real hospitality and customer service environments.