Zakaryae Hadidou

Assisted 160–170 French and Arabic speaking clients per day, resolving issues promptly and maintaining high customer satisfaction. Learned to work under pressure, follow instructions, and stay focused during high-volume calls. Led training sessions for new hires, sharing best practices in customer engagement and issue resolution strategies.

Customer Service Agent - Automotive Sector at Moropcall (2025-01 – 2025-06)

• Assisted 160–170 French and Arabic speaking clients per day, resolving issues promptly and maintaining high customer satisfaction.
• Learned to work under pressure, follow instructions, and stay focused during high-volume calls.
• Led training sessions for new hires, sharing best practices in customer engagement and issue resolution strategies.
• Developed a sense of responsibility and time management.

Production agent at Imprimerie Moderne (2024-07 – 2024-10)

• Handled heavy and oversized parcels in a fast-paced warehouse.
• Ensured accurate scanning, labeling, and dispatch of packages.
• Worked efficiently in a team to meet daily targets.

Seasonal Farm Worker at Private Agricultural Farm (2021-06 – 2023-09)

• Performed seasonal hand-harvesting of multiple crops, including olives, grapes, figs, and carob.
• Used simple farm tools and equipment safely for ground work and field preparation.
• Learned to handle animals calmly and safely, especially during moving, feeding, and routine tasks.
• Kept farm areas clean, prepared feed, and assisted with simple maintenance tasks.
• Worked long outdoor shifts in different weather conditions while maintaining consistent speed and quality.

Baccalaureate in Earth Sciences – Moulay Youssef High School (2023-09 – 2024-07)