Alessandra Valenti

I am a dedicated legal professional with experience in international and commercial law, complemented by a strong background in customer service and sales. I have worked in multicultural and fast-paced environments, developing excellent communication, analytical and problem-solving skills. Adaptable and client-focused, I am experienced in understanding customer needs, building positive relationships and delivering effective, tailored solutions.

My international background and ability to work efficiently in dynamic environments allow me to provide a high standard of service while achieving business and customer satisfaction goals.

Future Cruise Consultant - Msc Cruises

(2026-04)

• Managed onboard future cruise sales and consultations with international guests.
• Built long-term relationships with repeat guests, strengthening customer loyalty and future booking opportunities.
• Converted guest interest into future cruise bookings through consultative selling and personalised recommendations.
• Consistently achieved and exceeded monthly sales targets.
• Delivered onboard Future Cruise presentations to international audiences, promoting future sailing opportunities and engaging guests in the cruise experience.

Sales and Customer Service Specialist with Legal Support - Teleperformance Greece

(2025-10 - 2026-03)

• Delivered exceptional customer service whille supporting sales objectives, ensuring customer satisfaction and loyalty
• Assisted in the resolution of legal compliance issue related to sales, ensuring adherence to company policy.
• Collaborated with Sales Team to drive revenue growth through effective customer engagment and support.

Future Cruise Consultant - Costa Cruises

(2025-05 - 2025-09)

• Knowledge of cruise destination and itineraries.
• Proficient in providing exceptional customer service and personalized travel recommendations.
• Skilled in understanding client preferences to curate tailored cruise experiences.

Legal Consultant - Law Firm - European Law Associates - Maspalomas, Gran Canaria

(2024-09 - 2025-03)

• Legal advice in timeshare disputes.
• Data collection and investigation to find relevant informations for the case.
• Producing legal documents incuding contracts, agreements and petitions.

Trainee Lawyer Admitted to Practice - Law Firm- Ferrara - Palermo, Italy

(2020-09 - 2024-07)

• Examine and draft procedural documents, private acts and contracts.
• Perform legislative and jurisprudential research to support cases, both in criminal and civil area.
• Complete assigned tasks professionally under high work pressure maintaining high-quality and respecting deadlines.

Receptionist - Marina Holiday Resort and Spa - Balestrate ( PA )

(2022-04 - 2022-10)

Part-time job

• Using various office software,including Microsoft Office Suite and CRM System
• Ability to handle administrative tasks such as scheduling appointments and managing corresponence efficiently.
• Coordinating logistics for visitors and clients.

Hostess for Events - Palermo

(2020-10 - 2023-09)

On-call job

• Communication skills to connect with diverse group of people
• Handling special requests and resolving any issues promtly and professionally
• Managing guests lists and reservations, ensuring they have a positive experience.

Employee Notary's Assistent - Notaria Gran Capitan - Granada, Spain

(2019-03 - 2019-09)

• Draft testamentary documents and authenticate legal acts with seals.
• Supervision of system upgrade and transition to computerized file management.
• Notary course of money laundering prevention

Licence to practice law - Law - Italian Bar (2024-09)

Master's Degree - Law - University of Palermo (2014-10 - 2020-03)

Erasmus for Studies - Law - Universidad de Granada (2018-09 - 2019-09)

Linguistic High School Diploma - Vito Fazio Allmayer (2009-09 - 2014-06)