RG Analyst

We are looking for a caring, detail-driven RG Analyst to help protect our players from gambling-related harm. If you enjoy reading player behavior in data, speaking to customers with empathy, and acting early when something doesn't look right, this is a great opportunity to grow your career in Responsible Gambling within a reputable, regulated operator.

Key responsibilities

• Conduct RG risk assessments on new and existing players throughout their customer journey.
• Review RG risk-scoring and monitoring reports daily to identify markers of harm, such as rising deposits, chasing losses, long or late-night sessions and repeated declined deposits.
• Carry out RG interactions with at-risk players by email or chat, and document each outcome clearly.
• Apply player-protection tools in line with policy.
• Process self-exclusion requests and monitor self-excluded players.
• Identify signs of vulnerability (financial difficulty, mental-health indicators, minors) and escalate them promptly.
• Flag possible AML concerns spotted during RG reviews, such as affordability mismatches or third-party payments, to the AML team.
• Keep accurate case notes and audit trails in the back office so every decision can be evidenced to the regulator.
• Follow the regulatory and operational risk-control standards set by our licensing bodies and internal policies.
• Contribute to RG reporting, quality reviews and training for Customer facing teams.

About you

• 1-2 years of experience working within the industry is required, and preferably with 6-12 months experience working within a Responsible Gambling team.
• Working knowledge of RG markers of harm, safer-gambling tools and self-exclusion processes.
• Basic understanding of AML principles and how RG and AML risks overlap.
• Awareness of the regulatory requirements that apply to licensed gambling operators.
• Matric / high-school qualification required; a degree or diploma in a related field is an advantage.

Skills and competencies

• Empathy and strong communication skills, with the confidence to hold sensitive conversations with players.
• Good analytical skills and attention to detail when reviewing transactions, betting history and session data.
• Clear, concise written English for case notes and player correspondence.
• Sound judgement and the ability to balance player protection with the needs of the business.
• Comfortable with Excel and back-office programs.
• Able to work independently, manage a daily case queue and meet deadlines.
• A good team player who is flexible, open to feedback and keen to learn.

Nice to have

• A Responsible Gambling or player-protection certificate (for example, an RG course from a recognized body).
• Experience with RG risk-scoring or player-monitoring tools. In MGA or other relevant markets.