Cecilie Robinson

Senior leader in the iGaming industry with 9+ years experience

Talent

MarsaskalaMember since June 11, 2026

Cross‑functional leadershipTeam coaching, performance managementCapability building, onboarding & hiringChange management & stakeholder communicationMulti‑site operationsEscalation frameworks & complex case governanceComplaint & lifecycle managementCustomer journey and process designSG policies and advanced customer interactionsRG/AML detection models & risk indicatorsAffordability checks, intervention governanceKYC/AML alignment, GDPR, audit readiness (Regulatory and ISO)Regulatory reporting & external liaisonPayments, withdrawals & dispute resolutionBuilding product requirements & feature requestsReviewing, contributing to, and approving BRDsTranslating regulatory obligations into product needsPartnering with Product/Tech on roadmap shapingCross‑functional solution design across RG, Risk, AML, CS, CXContinuous improvement of tools, journeys & workflowsOKRs/KPIs, performance measurementPolicy development & governance cadencesOperational excellence & process optimisationOperational analytics & trend analysisPower BI dashboards & insights reportingDemand forecasting & workload analysisMicrosoft 365Power BIMonday.comWorkday

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Cross‑functional leadershipTeam coaching, performance managementCapability building, onboarding & hiringChange management & stakeholder communicationMulti‑site operations

About

Senior leader in the iGaming industry with nearly 10 years of experience across customer operations, safer gambling, AML, risk, compliance, complaint management, and performance optimization.

Over the past four years, I have worked closely with Product and Engineering teams, contributing to product development through requirement definition, BRD review, and tooling improvements, while helping shape responsible gaming, AML, and customer experience initiatives.

I’m experienced in building governance frameworks, improving risk detection and indicators, and driving alignment across Product, Compliance, AML, Risk, Data, and Customer Experience teams.

Analytical and regulatory-focused, with a strong track record of delivering compliant, scalable solutions under tight deadlines.