Diego Ramirez

I consider myself a very competitive person who has developed many skills along the previous work experience I have had. Besides being very responsible with my activities and always finding a way to provide ideas and solutions.

Sales Assistant at NUQA CLOTHING (2018-02 – 2019-06)

I have worked as a sales assistant in Nuqa for more than one year. My duties were opening and closing the shop. Besides this, skilled in identifying customer needs, maintaining a clean and organized sales floor, and working collaboratively to meet sales target. Proactive, responsible and excellent communicator, always focused on delivering a positive and satisfying shopping experience.

Hostess - Server - Cashier at HOTEL CROWNE PLAZA LIMA (2019-07 – 2020-12)

My duties during this job position were to welcome the guests to the restaurant area and also to recognize them as their type of membership they could have with IHG. I was in a position to provide information about the buffet and help the guest in their particular requests such as food restrictions, allergies and others. During this period of time I also managed to take orders using a hotel POS system named Simphony and also the cash flow of my shift so that me and my colleagues can complete the orders either at the restaurant area, bar area or room service.

Table reservations from hotel guests and external customers was also part of my duties.

Concierge / Bellboy at HOTEL CROWNE PLAZA LIMA (2021-01 – 2022-09)

Provided personalized and professional service from guest arrival to departure, ensuring a seamless and memorable experience. Assisted with guest requests, transportation and reservations while providing accurate information about hotel services, facilities, and local attractions. Collaborated with hotel departments to anticipate guest needs and consistently maintain high standards of guest satisfaction.

Concierge at HOTEL PULLMAN MIRAFLORES (2022-10 – 2024-09)

Welcomed and assisted guests with a personalized approach, ensuring they felt recognized and valued throughout their stay. Focused on anticipating and fulfilling guest needs and requests, while providing tailored recommendations and arrangements for tours and different activities in Lima and Cuzco. Additionally, supported guests with local information and daily requests, coordinated with different services, and ensured a seamless and memorable guest experience.

Customer Service / Waiter at KINGSWAY BALLUTA - MALTA (2024-10 – 2025-09)

Provided attentive and professional table service in a professional environment, ensuring an exceptional guest experience throughout lunch and dinner. Anticipated and responded to guests' needs while maintaining high service standards and attention to detail. Additionally, monitored stock levels and promptly reported shortages to the supervisor to ensure smooth restaurant operations.

Assistant Head Concierge at HOTEL HYATT REGENCY MALTA (2025-10 – Present)

Provide personalized and professional guest service throughout their stay, while managing reservation, tours, excursions, transportation, restaurants, and other activities across Malta. In addition, provide tailored recommendations and accurate information to enhance the guest experience, while overseeing Concierge operations.

– IEP Montessori School

High School – IEP Ricardo Palma

– Universidad Peruana de Ciencias Aplicadas (UPC)

Advanced Level in English – English Academy (2021)