Hassen Ben Ammar

Security and operations professional with 16 years of continuous experience at Société des Autoroutes de Tunisie. Skilled in live CCTV monitoring, access control, incident coordination, SOP compliance, radio communications and accurate operational records in a high-volume 24/7 environment. Calm under pressure, with experience coordinating police, fire and medical responders and maintaining a consistent zero-discrepancy record in high-volume cash handling.

Senior Operational & Security Controller / Toll Operations Officer at Société des Autoroutes de Tunisie (2010 – Present)

• Monitor live CCTV consoles, access points and multi-channel radio communications to protect people, premises and uninterrupted traffic flow.
• Control access and secure lane routing for thousands of vehicles daily, applying site procedures and escalating irregularities promptly.
• Coordinate responses to accidents, emergencies and perimeter breaches with traffic police, fire services and medical first responders.
• Assess developing situations, make time-critical decisions and apply crisis-containment and public-safety procedures under pressure.
• Maintain accurate financial and operational logs, automated tolling records and high-volume cash controls with a consistent zero-discrepancy record.
• Enforce SOPs for public safety, emergency response and site protocols; communicate clearly with colleagues, road users and external parties.
• Provide first aid assistance and support conflict de-escalation while preserving a professional and service-focused approach.

High School Diploma (Baccalaureate) in IT & Experimental Sciences Track