Jere Pylkkönen

Experienced iGaming professional with a strong background in VIP Account Management, AML/KYC, and Responsible Gaming. Currently managing a portfolio of 300 high-value VIP customers, using CRM tools, customer data, and targeted marketing strategies to drive retention, loyalty, and revenue growth. Experienced in identifying customer risks, monitoring player behaviour, and ensuring compliance with AML/KYC and Responsible Gaming requirements.

A data-driven and results-oriented professional who combines strong relationship management with analytical and commercial skills.

VIP Account Manager at PressEnter (2026-06 – Present)

• Managed a portfolio of 300+ high-value VIP players, focusing on retention, engagement, and long-term value.
• Developed and implemented tailored CRM strategies, promotions, and campaigns based on player behavior and segmentation.
• Drove retention and revenue through proactive relationship management, personalized offers, and upselling opportunities.
• Delivered premium, personalized support while resolving complex account, payment, and player-related issues.
• Monitored player activity and ensured adherence to AML, KYC, Responsible Gaming, and regulatory requirements.

VIP/CRM Account Manager at SkillOnNet (2025-11 – 2026-06)

• Managed a portfolio of 200+ VIP clients, focusing on retention, engagement, and long-term customer value.
• Developed and executed personalized CRM strategies, promotions, and campaigns based on customer behavior and activity.
• Delivered premium account management and resolved complex payment, account, and customer-related issues.
• Monitored player activity and transactions while supporting AML/KYC processes and ensuring regulatory compliance.
• Collaborated with CRM, payments, compliance, and support teams to optimize customer experience and drive revenue growth.

Customer Service Specialist/AML/RG at Entain (2024-02 – 2025-11)

• Managed complex customer cases involving AML, Responsible Gaming (RG), and account-related issues.
• Handled high-risk and sensitive customer situations, applying internal policies and regulatory requirements.
• Managed customer accounts and provided tailored support to resolve escalated and challenging cases.
• Identified and escalated suspicious activity, AML concerns, and Responsible Gaming risks when required.
• Collaborated with internal teams to investigate complex cases and ensure appropriate account actions and customer outcomes.

Logistic Coordinator at Intercom Design OY (2022-10 – 2024-02)

• Coordinated daily logistics operations, ensuring all goods were delivered to the correct customers at the right time.
• Supervised and coordinated a team of 6 employees, ensuring efficient workflow and timely deliveries.
• Managed delivery schedules, warehouse coordination, and distribution activities to maintain smooth operations.
• Maintained strong relationships with suppliers and coordinated orders to ensure product availability.
• Negotiated contracts and supported efficient supply chain processes while maintaining high service standards.

Salesperson at Etelä-Suomen Jäätelö (2017-03 – 2022-10)

• Exceeded sales targets by ~20% consistently.
• Built strong customer relationships, increasing retention and repeat business.
• Implemented strategies to improve engagement and sales performance.
• Managed customer relationships, orders, and daily sales activities.
• Provided friendly and professional customer service while achieving sales targets.

Salesperson at Kouvolan Jäätelö Oy (2016-03 – 2016-09)

• Consistently exceeded sales targets by approximately 10-15% through active selling and strong customer engagement.
• Sold ice cream and frozen goods directly to customers from a mobile ice cream truck.
• Managed daily sales operations, including stock levels, product presentation, cash handling, and customer orders.
• Built strong relationships with regular customers and increased repeat sales through friendly, personalized service.
• Planned daily sales activities and responded to customer demand to maximize sales and product turnover.

Jäger at Finnish Defence Forces (2015-01 – 2015-12)

Jäger in Finnish Defence Forces