Customer Support Agent at The Multiple (2026-03 – Present)
Experienced customer support agent skilled in using Zendesk to help players quickly and smoothly. Deeply familiar with compliance rules for UK, MGA, and SGA licensed markets, ensuring all interactions stay safe, professional, and fully regulated
- Experienced in providing customer support for UK, SGA, and MGA licensed iGaming brands.
- Assisted customers through live chat and email with account and gaming queries.
- Handled deposits, withdrawals, bonuses, and verification requests.
- Supported customers with responsible gambling and account safety questions.
- Resolved customer issues quickly while maintaining a high level of service.
- Worked closely with Payments, KYC, and Responsible Gambling teams.
- Communicated clearly and professionally with customers.
- Focused on delivering a positive customer experience while ensuring compliance.
Safer Gambling Specialist at Aristocrat Interactive (Previously referred as Aspire Global) (2023-05 – 2026-03)
With experience monitoring customer behaviour, assessing risk, and promoting responsible gambling in a regulated environment. Skilled in handling sensitive conversations and applying controls
- Monitored player behaviour to spot signs of risky or harmful gambling
- Reached out to customers showing concern, offering support and safer gambling options
- Assisted players with setting limits, time-outs, or self-exclusion when needed
- Reviewed accounts and activity to assess gambling risk levels
- Documented interactions clearly and followed internal policies and procedures
- Worked closely with compliance and risk teams to ensure player safety
- Handled sensitive conversations with empathy and professionalism
- Escalated higher-risk cases in line with regulatory requirements
CRM Coordinator at Aspire Global (2022-07 – 2023-05)
CRM Coordinator with hands-on experience managing customer data, supporting campaigns, and working cross-functionally to improve customer communication and engagement.
- Managed and updated customer data to keep records accurate and up to date
- Helped plan and send customer communications such as emails, promotions, and notifications
- Worked with marketing and other teams to support customer campaigns
- Monitored customer engagement and basic campaign performance
- Made sure customer information was handled correctly and in line with company policies
- Assisted with segmenting customers for targeted communications
- Flagged data issues or system problems to the relevant teams
- Supported day-to-day CRM tasks to improve customer experience
Packaging Operator at Teva Pharmaceuticals (2020-08 – 2022-07)
Packaging Operator at MaltaPost (2020-01 – 2020-08)
Assistant Manager at Wok to Walk (2018-10 – 2019-10)
- Helped run the restaurant day to day and kept shifts organised
- Supported and guided staff during peak hours
- Made sure customers received fast and friendly service
- Kept the store clean, safe, and compliant with hygiene standards
- Assisted with stock control and deliveries
Kitchen Manager at McDonalds (2017-12 – 2018-10)
Promoted from Crew Member to Crew Trainer to Kitchen Manager
- Helped run the restaurant day to day and kept shifts organised
- Supported and guided staff during peak hours
- Made sure customers received fast and friendly service
- Kept the store clean, safe, and compliant with hygiene standards
- Assisted with stock control and deliveries
Crew Trainer at McDonalds (2016-01 – 2017-12)
- Helped run the restaurant day to day and kept shifts organised
- Supported and guided staff during peak hours
- Made sure customers received fast and friendly service
- Kept the store clean, safe, and compliant with hygiene standards
- Assisted with stock control and deliveries
Crew Member at McDonalds (2014-05 – 2015-12)
