Pemba Tamang

Professional and friendly hospitality professional with experience in Head Hostess and Hostess roles, specializing in guest reception, reservations, seating coordination and front-of-house operations. Currently working as Head Hostess at Parker's – Umm Al Emarat Park, UAE. Strong customer-service, communication, organization and problem-solving skills, with previous healthcare customer-service experience at Cleveland Clinic Abu Dhabi.

Seeking a hospitality opportunity in Malta where I can contribute to an excellent guest experience and grow within the F&B/hotel industry.

Head Hostess - Parker's – Umm Al Emarat Park - United Arab Emirates

(2023-11)

• Welcome guests warmly and create a comfortable first impression.
• Handle bookings, confirm reservations and organize the waiting list during busy periods.
• Coordinate guest seating according to table availability and rotation plans.
• Provide menus and communicate daily specials and promotions.
• Respond to reservation inquiries and provide accurate information about timings and location.
• Coordinate with servers and the kitchen team to maintain smooth table flow.
• Maintain a neat, organized and presentable reception area.
• Listen professionally to guest complaints and requests and escalate matters to management when required.
• Thank guests on departure and encourage return visits.

Patient Transporter - Cleveland Clinic Abu Dhabi - UAE

(2018-04 - 2023-06)

• Welcomed patients and visitors and provided professional, respectful service.
• Assisted patients with movement using beds, wheelchairs, stretchers and medical transport vans.
• Followed up on patient needs and satisfaction while maintaining a high standard of service.
• Ensured patients were appropriately tagged for identification.
• Reported unusual or urgent circumstances promptly to the clinical team.

Hostess - Bamboo Restaurant, Asian Cuisine - Erbil, Iraq

(2015-07 - 2017-07)

• Welcomed and greeted walk-in guests and handled guest requests positively.
• Created a welcoming atmosphere in line with restaurant standards.
• Answered telephone calls and managed reservations.
• Maintained restaurant cleanliness and hygiene standards.
• Developed strong knowledge of the food and beverage menu to assist guests.
• Assisted with daily restaurant opening and closing procedures.

Higher Secondary School