Viktor Trịnh

I conducted in-depth research to verify the authenticity of documents, such as personal IDs and business registration papers, submitted by users, to verify account authentication. Respond to user inquiries with high quality, speed, and accuracy. Use specific knowledge, signals and insights to develop scalable solutions to support our community.

Facebook Platform Experience Associate - Vietnamese - Accenture Technology Solutions Sdn Bhd - Kuala Lumpur, Malaysia

(2017-11 - 2025)

• I conducted in-depth research to verify the authenticity of documents, such as personal IDs and business registration papers, submitted by users, to verify account authentication.
• Respond to user inquiries with high quality, speed, and accuracy.
• Use specific knowledge, signals and insights to develop scalable solutions to support our community.
• Work with users to resolve their issues, identify trending users, identify bugs, and work with cross-functional partners to implement change.

Compliance analyst - Hyper Technology Co.ltd - Phnom Penh, Cambodia

(2016-12 - 2017-11)

• Review customer accounts for responsible gambling and financial crime risks.
• Investigate transaction monitoring and player protection alerts.
• Conduct affordability, source of funds and source of wealth checks.
• Communicate with customers to gather information and assess risk.
• Escalate suspicious or high-risk cases to senior Compliance.
• Apply or recommend account restrictions, limits, exclusions or closures.
• Maintain accurate, clear and audit-ready case records.
• Support compliance monitoring, audits and process improvements

Mechanical Maintenance Technician, Boil man - Reverie Saigon hotel - Ho Chi Minh City, Vietnam

(2015-05 - 2016-11)

• Responsible for the operation of boiler and pneumatic systems.
• Operates and regulates high-pressure levels within the steam-generating plant to ensure stable performance.
• Maintains peak boiler efficiency by monitoring and adjusting steam flow meters.
• Monitors boiler plant operations using electronic and pneumatic control systems, pressure gauges, and safety devices.
• Conducts routine inspections of plant equipment, performing necessary adjustments, repairs, and preventative maintenance.

AUTOCAD Drafter - TazmoVN - Long An, Vietnam

(2013-04 - 2015-03)

• Created detailed part and assembly drawings for machine manufacturing using the ICAD application, incorporating both 2D and 3D CAD designs and assembly instructions.
• Designed and detailed mechanical components, systems, and complete machines under the guidance of engineering management.
• Provided technical support and documentation to ensure the successful implementation of mechanical solutions.
• Adhered to established quality and safety standards throughout the entire design and drafting process.

associate degree - marine engineering - Ho Chi Minh city University of Transport (2013)

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