Facebook Platform Experience Associate - Vietnamese - Accenture Technology Solutions Sdn Bhd - Kuala Lumpur, Malaysia
(2017-11 - 2025)
- I conducted in-depth research to verify the authenticity of documents, such as personal IDs and business registration papers, submitted by users, to verify account authentication.
- Respond to user inquiries with high quality, speed, and accuracy.
- Use specific knowledge, signals and insights to develop scalable solutions to support our community.
- Work with users to resolve their issues, identify trending users, identify bugs, and work with cross-functional partners to implement change.
Compliance analyst - Hyper Technology Co.ltd - Phnom Penh, Cambodia
(2016-12 - 2017-11)
- Review customer accounts for responsible gambling and financial crime risks.
- Investigate transaction monitoring and player protection alerts.
- Conduct affordability, source of funds and source of wealth checks.
- Communicate with customers to gather information and assess risk.
- Escalate suspicious or high-risk cases to senior Compliance.
- Apply or recommend account restrictions, limits, exclusions or closures.
- Maintain accurate, clear and audit-ready case records.
- Support compliance monitoring, audits and process improvements
Mechanical Maintenance Technician, Boil man - Reverie Saigon hotel - Ho Chi Minh City, Vietnam
(2015-05 - 2016-11)
- Responsible for the operation of boiler and pneumatic systems.
- Operates and regulates high-pressure levels within the steam-generating plant to ensure stable performance.
- Maintains peak boiler efficiency by monitoring and adjusting steam flow meters.
- Monitors boiler plant operations using electronic and pneumatic control systems, pressure gauges, and safety devices.
- Conducts routine inspections of plant equipment, performing necessary adjustments, repairs, and preventative maintenance.
AUTOCAD Drafter - TazmoVN - Long An, Vietnam
(2013-04 - 2015-03)
- Created detailed part and assembly drawings for machine manufacturing using the ICAD application, incorporating both 2D and 3D CAD designs and assembly instructions.
- Designed and detailed mechanical components, systems, and complete machines under the guidance of engineering management.
- Provided technical support and documentation to ensure the successful implementation of mechanical solutions.
- Adhered to established quality and safety standards throughout the entire design and drafting process.
