Watson Sanga

Dedicated and detail-oriented Housekeeping & Cleaning Professional with over 6 years of experience in 4-star and 5-star hotel environments in Tanzania. Proven ability to maintain the highest standards of cleanliness, hygiene, and guest satisfaction in fast-paced hospitality settings. Adept at working independently and as part of a multicultural team. Fluent in Swahili and English. Eager to bring professionalism, strong work ethic, and a positive attitude to a cruise ship environment.

Housekeeping Attendant at The Serena Hotel (2022-01 – 2025-01)

• Maintained the highest standards of cleanliness and luxury presentation across premium guest rooms, VIP suites, and public areas.
• Anticipated and fulfilled personalized guest requests, delivering exceptional 5-star service that consistently elevated guest satisfaction scores.
• Executed rapid, high-standard room turnovers and evening turndown services in strict compliance with international brand luxury protocols.
• Monitored and replenished premium in-room amenities, linens, and minibar stock with meticulous attention to detail.
• Identified and reported maintenance needs promptly to ensure all room features and fixtures remained in pristine condition.
• Supported the broader laundry and floor care teams during peak tourist seasons to ensure seamless hotel operations.

Housekeeping Attendant at Zanzibar Serena Hotel (2020-01 – 2022-01)

• Maintained cleanliness and presentation of guest rooms, suites, corridors, and public areas to hotel standards.
• Managed rapid room turnovers efficiently, ensuring all linens, amenities and room setups adhered strictly hygiene and presentation checklists before guest check-in.
• Reported maintenance issues and room damage promptly to supervisors.
• Ensured proper use, storage, and inventory of cleaning supplies and equipment.
• Delivered excellent guest service when interacting with hotel guests, contributing to high satisfaction ratings.
• Followed all health, safety, and hygiene protocols consistently.

Housekeeping Attendant at Neptune Pwani Beach Resort & Spa (2019-01 – 2020-01)

• Performed daily cleaning and sanitation of guest rooms, lobbies, dining areas, and restrooms.
• Managed laundry duties including washing, drying, ironing, and folding linen.
• Operated cleaning equipment including vacuum cleaners, floor polishers, and steam cleaners.
• Maintained accurate records of cleaning schedules and completed room turnovers efficiently.
• Collaborated with the housekeeping team to meet high-occupancy demands during peak periods.

Certificate of Secondary Education in Form IV – PHILIP MANGULA SECONDARY SCHOOL (2015-01 – 2018-01)