Application Support Engineer

Application Support Engineer IBM MQ.

Requirements.

• +3 yoe with Java, Microservices and AWS providing support in 24/7 production environments.
• Experience with API integrations, microservices, and service‑oriented architectures.
• Knowledge of enterprise messaging using IBM MQ. Server
• Experience or knowledge of IBM DataPower, Kong, and API traffic management.
• Hands‑on experience with monitoring and observability tools, especially Dynatrace.
• Strong knowledge of incident and service request management under ITIL.
• Ability to analyze logs, metrics, and messaging systems.
• Strong communication skills, particularly during critical incidents.
• Ability to document processes and solutions in a structured and reusable manner.

Responsibilities.

• Provide 24/7 production support for critical applications, ensuring service availability and operational stability.
• Monitor application health and performance using Dynatrace, proactively identifying incidents and service degradations.
• Manage incidents and service requests in accordance with ITIL processes and best practices.
• Diagnose and resolve integration issues related to APIs, microservices, and messaging flows.
• Analyze logs, metrics, and message queues to identify root causes of incidents.
• Support API traffic management using IBM DataPower and Kong.
• Monitor and resolve messaging incidents using IBM MQ.
• Actively participate in major incident and release coordination meetings, providing clear and timely status updates.
• Maintain and update operational documentation, procedures manuals, and knowledge base articles.

Language.

• Advanced 80-95%.

Location.

• Mexico (Remoto).