Wipro. The developer is also required to respond to incidents, service requests and changes as identified and assigned and to work within a team to support the technical product owners, managers and Mexico Business Analyst.Key skills include RPG III, IV, LE development skills, effective communication, and the ability to quickly and efficiently resolve issues when urgent issues or requirements arise.
Support to the Mexico Trade Compliance (Import Export/CIGMA) for Mexico affiliates
Support to the electronic invoicing system interfaces (CIGMA/IE/COFIDI) in the Mexico Region
Non-payment
Support to DENSO's affiliates in Mexico in developing and optimizing processes to comply with Mexican government tax regulations
Handling incidents and service requests related to daily operations on local developments (Mexico region) and CIGMA system
Support and maintenance for the Sales interfaces (NAOPIP/No NAOPIP) on Mexico region
Support of physical inventory (Mexico affiliates)
Support and maintenance for printing kanbans and orderly labels in DNMX
Support and maintenance of interfaces requested by customs agents
Utilize change management tools to document and gate all changes that could affect production systems
Utilize source control tools and best practices while developing solutions
Learn quickly through on the job experience and structured training
Provide support and respond to production-down emergencies 24/7
Work in a hybrid agile environment
Performs other duties as assigned.
Associate's or technical degree in Computer Science, Information Technology or a related field
3 years in software development (RPG III, RPG IV, RPGLE, SQLRPGLE, OS/400)
1 year in shipping and billing processes on the automotive industry (DNMX)
1 year in electronic billing, tax regulations and automotive customer's addenda interfaces on Mexico region (DNMX/ASMX/HDMX)
Minimum Level of Knowledge and Skills Required:
Knowledge of manufacturing automotive ERP
Knowledge of RPG IV, RPGLE, SQLRPGLE language
SDA, RLU, SEU, PDM, DFU, DBU, DB2 SQL, FTP, WRKQRY, TURNOVER, ESEND, ABSTRACT.
Knowledge of shipping and billing process automotive industry
Knowledge on project manager tools
Experience in project development and documentation
Excellent verbal and written communication skills in English
Ability to work independently and as part of a team in a dynamic environment.
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Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
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NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines
Multiple cases of red time
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3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Ingeniería y Tecnología de la información
Servicios y consultoría de TI
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