BPO Data QA Processing Analyst

Who are we?

At Brillio, our customers are at the heart of everything we do. Born in the digital age, we embrace the four superpowers of technology, enabling our customers to not only improve their current performance but to rethink their business in entirely new ways. Brillio has exceptional employees worldwide and is trusted by hundreds of Fortunes 2000 organizations across the globe

Why Brillio?

Because we are growing fast! Really fast, and we need talented people who want to have a profound impact on our customers.

Role: BPO Data QA Processing Analyst

Location Requirement: Guadalajara, On Site

What Does success mean in this role?

• Minimum 2 years work experience
• Intermediate technology competency
• Bachelor's degree in Technology, Business, Communications or Leadership discipline preferred
• Strong interpersonal, written, and verbal communication skills preferred
• Self-motivated, ability to work with limited direction
• Ability to work within 24x7 schedule as needed
• Microsoft Office Suite Tools – need to have

Daily Activities:

• Client facing written communications in business-friendly language for outages
• Keep dashboards and notes up to date for all events
• Be able to interact on calls to assess client impact
• Communicate clearly with internal and external stakeholders
• Contribute to continuous process improvement activities
• Facilitate and/or participate in meetings supporting Client Event Management services
• Manage and maintain client incident reporting
• Gathers data from Service Now
• Uses business analytics to create and display information
• Utilize Excel, OneNote, PowerPoint to prepare artifacts
• Identification of recurring themes within outages to drive process improvements
• Creation of playbooks to support process improvements

Equal Employment Opportunity Declaration

It is the policy of Brillio, Inc. to provide a work environment free of discrimination. The Company will take affirmative action to ensure applicants and Brillio employees are treated without regard to race, color, religion, sex/gender, national origin, ethnic origin, veteran or military status, family or marital status, disability, genetic information, age, sexual orientation, gender expression or gender identity. This also includes individuals who are perceived to have any of the attributes.

Brillio will adhere to all federal, state, and municipal laws and regulations governing employment.