Core Support - Senior.NET developer

The ideal candidate will have a strong understanding of Starlink Production Core Support.

He will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.

Responsibilities

• Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
• Act as Incident Owner during high‑severity events, ensuring clear communication, timely updates, and swift restoration of service.
• Maintain accurate, real‑time incident timelines and post‑incident documentation.
• Execute root‑cause isolation across application, middleware, APIs, data, and infrastructure layers.
• Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
• Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
• Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
• Provide clear technical context, hypothesis‑driven analysis, and evidence from monitoring tools to accelerate fixes.
• Facilitate postmortems and continuous improvement actions.
• Identify and recognize the application stack (UI‑frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.
• Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.

Service Quality & Process Excellence

• Contribute to automation and self‑healing routines (alert tuning, auto‑remediation, playbooks).
• Recommend monitoring gaps to improve observability

Mandatory Skills Description

• 6-8+ years of in Support/Production Operations roles.
• 5+ years of .NET Core experience.
• 5+ years of AWS Cloud Technology.
• Significant experience in web service support.
• Solid understand of security issues related to multi‑tier enterprise applications.
• Expertise in C# and .NET Core, MySQL/MSSQL/No‑SQL.
• Solid understanding of SOAP, REST, and Web API based web service protocols.
• Solid understanding of AWS Cloud service and Integration.
• Cloud Technology : AWS - Lambda, Neptune, Dynamo DB, document DB, RDS SQL, Mongo DB (medium), Redis cache, EC2 hosting, Integration with .NET Core (middleware) , DynaTrace/Datadog.
• Experience with Microsoft Entity Framework and/or LINQ to SQL.
• Logging: Kibana, Elastic search, Log stash.
• Dev Tool: Fiddler, Postman and Swagger.

Nice-to-Have Skills Description

• Experience with Microsoft Enterprise Library.
• Experience with Event Base Architecture.
• Exceptional at working problems of moderate scope where analysis of situations or data requires review of a variety of factors.
• Exceptional at triage or analysis of situations for production support.
• Effective Communication (verbal + written).