Data Architecture

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Aguascalientes# Data Architecture## Long Description* Gather requirements and design complete contact center solutions for Cisco Voice Portal (CVP) and Unified Contact Center Enterprise (UCCE).

Provide direction to a technical team to ensure consistency and interoperability between solution components.

Discuss, design, and configure contact center call flows and complex self-service IVR applications.

Provide written documentation for application requirements, designs & as-builts. Create documentation, architectural drawings, system standards, and SOPs within the organization.

Transformational Technical Solutions: understand, guide, and collaborate with various teams to meet their business requirements in accordance with industry best practices.

Responsible for the overall contact center solution design and implementation for major contact centers and remote sites.

Leverage past experience and technical knowledge to develop and maintain the company’s voice applications.What you’ll bring: CCIE Voice candidate* 7+ years’ experience as a Cisco UCCE & CVP Developer of contact center solutions, management, and design.

Experience with Cisco UCCE and CVP.

Experience with Calabrio One Recording, WFM, and Analytics.

Computer Telephony Integration Knowledge and Experience.

Experience with Cisco Outbound Campaign Development.

Experience performing UCCE Script and Design in Call Studio.

Webex Calling design and support* Extensive knowledge of Cisco CUCM 15, CUC, and voice gatewaysSoft skills:Work Underpressure, Quality at work, Results Oriented.

Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.

You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.

You will contribute to client satisfaction by providing timely and responsive value-added services and work products.

Capgemini offers a competitive compensation and benefits package.

Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.

Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.You will love this job because Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.

Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.

Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.“*At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”*Experience levelProfesionales con experienciaLocationAguascalientes