HCLTechHCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.
Application analyst is the primary support contact for Beaker application. They coordinate all issues that arise during the project for their application areas and must be very knowledgeable about the organization's policies, procedures, and business operations.
Acting as the primary support contact for the application's end-users
Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
Identifying and implementing requested changes to the system
Serving as a liaison between end users' workflow needs and Epic implementation staff
Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline
Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
Participating in training and working with end users
Reviewing the status of projects and issues on an ongoing basis with leadership
Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
Demonstrating flexibility with respect to changing end-user business needs
Critical thinking The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
Dependability The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
Initiative The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
Interpersonal Skills The ability to communicate information clearly and concisely with project leadership and subject matter experts The ability to gain trust and establish effective relationships with Epic counterparts
Learning The ability and willingness to learn new software and systems
Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
Resilience The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
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