FBS CX Data Analyst

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Location: Hybrid - Mexico - Working Hours: 8:00 am to 5:00 pm

We are looking for a Customer Experience (CX) Data Analyst who is passionate about transforming customer data into strategic insights that drive measurable business impact.

In this role, you will work at the intersection of data, customer behavior, and business strategy — helping the organization better understand customer journeys, improve satisfaction, and enable data-driven decision-making.

If you enjoy solving complex problems through analytics and influencing business decisions with data, this role is for you.

What You'll Do

Analyze customer data to uncover trends, behaviors, and opportunities to enhance customer experience

Develop dashboards and reports to support CX performance tracking and strategic initiatives

Use SQL, Python, and BI tools to extract, manipulate, and analyze structured data

Apply statistical, financial, and forecasting models to support business planning and performance optimization

Partner with cross-functional teams to translate business questions into analytical frameworks

Ensure data accuracy, integrity, and consistency across multiple data sources

Support AI-driven and advanced analytics initiatives to improve customer insights

Continuously improve reporting processes and data platforms to meet evolving business needs

Requirements

Experience

5+ years of experience in Data Analytics, Business Intelligence, or Customer Analytics roles

Bachelor's degree in Statistics, Mathematics, Business Analytics, Data Engineering, Data Science, or related field

Advanced English proficiency

Analytics - Intermediate

Statistical Modeling - Intermediate

Financial Modeling - Intermediate

Forecasting - Intermediate

SQL - Intermediate

Python - Intermediate

Excel - Intermediate

Power BI - Entry Level

Snowflake - Entry Level

Microsoft 365 & Copilot - Entry Level

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses

Comprehensive benefits package

Career development and training opportunities

Flexible work arrangements (remote and/or office-based)

Dynamic and inclusive work culture within a globally renowned group

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Performance Bonus

Note: Benefits differ based on employee level.