ConcentrixLead multiple concurrent engagements to implement Smartsheet across a variety of client industries and complex use cases, ensuring your clients are gaining the most value from the Smartsheet platform towards their intended business outcome
Lead discovery sessions to understand client's current state processes, business challenges, and future state requirements to design a custom Smartsheet solution that achieves their desired business outcomes
Build Smartsheet solutions via solution prototyping, iterative build sprints, compelling client demonstrations, and collecting and incorporating client feedback
Manage all aspects of your projects, including, but not limited to, timeline, resources, deliverables, scope, budget, change requests and client relations
Collaborate with other consulting team members, both on projects and around personal development. Participate in the onboarding mentor program, both as a mentee and mentor
Review and validate solution designs by performing internal solution testing, creating customer-facing user acceptance test scripts, and facilitating end-user acceptance testing with customer stakeholders
Design, demonstrate, and build Smartsheet solutions that fit within customer business needs
Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
Identify and mitigate project deliverable and customer outcome risks, both internally and with client leadership
Demonstrates and shares mastery of Smartsheet Product Knowledge with a strong understanding of complex solution architecture
Identify product and services expansion opportunities for Smartsheet with the customer's user base
Meet or exceed key performance indicator (KPI) targets aligned to the role
Mentor junior/new team members to share technical design and implementation best practices
Coach and enable customer solution owners on maintenance, enhancement, and governance for post-delivery solution ownership
Contributes new ideas and shares learnings with the team by facilitating and taking ownership of teach-backs
You Have A minimum of 4-5 years relevant work experience or equivalent combination of relevant work experience and education
Hands-on working experience in the configuration, customization, and implementation of SaaS applications
Minimum of 1-2 years of project management experience managing timeline, scope, budgets and project execution
High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines in order to promote a collaborative environment and superior team performance
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
Ability to build trusted relationships with customers and effectively communicate with them about the engagement and if there are potential risks/blockers in a proactive way
Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet's benefits, use cases, and business and technical elements
Experience with problem solving and risk resolution
Highly motivated and resourceful team-player
Experience coaching/mentoring team members
Demonstrated ability to succeed in a fast-paced, dynamic, growth-oriented environment with the ability to quickly adjust between clients and use cases
Servicios y consultoría de TI
¿Te interesa este puesto?