IT Application Support Engineer

Application Support Engineer to be based in Villahermosa, Tabasco

As an Application Support Engineer, you will be responsible in providing L2 application & workflow support to users (internal & external). You will also be a proxy in communication with Engineering team to the services the DDH provided.

Responsibilities Include (not Limited To)

• Service Operations Execution - executing data loading procedures, executing computation of Rig states / Drill states and drilling KPI, checking results of the computations and configuring computation parameters, configuring new drilling KPI on demand.
• Infrastructure Management - servers, virtual machines, Oracle database, backup / recovery solution, administration of Performance Insights.
• Customer & workflow support - making sure that system is available to users, consulting on user workflow, KPI presentation, collecting user requirements and communicating with engineering team. Manage support requests/tickets over Enterprise Service Management (ESM) according to the actual Service Level Agreement.

Good knowledge of D&I Digital technologies eg: Performance Insights, DrillOps, DrillPlan and other 3rd party application such as Oracle, PoweBI, PowerApps, with excellent customer communication skills are key success factors in this position.Being familiar with drilling domain would be a definite plus.

The candidate must be self-starter, understand responsibility & accountability on each job taken and able to work with autonomy in a remote collaboration environment.

Main Duties And Responsibilities

• Maintain Infrastructure – making sure that all servers and VM are running, monitoring backups, making sure that the application is accessible by the users. The VMs are on AZURE
• Administer Performance Insights system – this includes creating new projects on demand, configure pre-default templates, managing users access to the projects
• Maintain data flow - configure automated data loading and QC procedures for drilling sensors data and daily drilling reports, monitor data loading process, reporting QC issues to users
• Maintain computation of drilling KPI - configure RigState and DrillState computations, configure KPI computations, monitor computations, check quality of the computations versus daily drilling data
• Provide help and consultation to users how to access and use RigHour system, explanation of KPIs meaning and values.

Collect user requirements

Configuring new drilling KPIs

• Communicate issue and user requirements with Performance Insights engineering team
• Notify customers with New Releases and Technical Alerts

Skills Needed

Note: It is not necessary to be an expert in every single one of the technical technologies listed below, but the candidate must have had some experience or exposure in as many as possible.

• Oracle database – knowledge of SQL required and 3rd party tools such as Oracle PL/SQL Developer
• Preferable – good understanding & knowledge of Microsoft PowerApps suite
• Preferable – good understanding & knowledge of Data Analytics methodology
• Preferable – good understanding & knowledge of Cloud Platforms (eg: AZURE, AWS, GCP)
• Basic knowledge of Schlumberger Techlog, Techlog Drilling Intepretation
• Basic knowledge of E&P
• Basic knowledge of Schlumberger InterACT, WITSML, Data Aggregator, Bluebox, Edge Devices
• Good Knowledge of drilling domain, specifically understanding of well construction phases – i.e. drilling, casing, tripping etc.
• Basic knowledge of operating systems – Linux, Windows Server
• Basic knowledge of IIS Web server and Active Directory/LDAP
• Basic knowledge of Network architecture and other infrastructure components

Soft Skills

• Fluent in English – verbal & written.
• Effective Communication & Presentation skills
• Self driven and ability to manage his/her own work with utmost responsibility & accountability
• Able to adapt & comfortable working in a global, international, and multicultural environment with daily remote collaboration
• Experience/knowledge of dealing with customers and software engineering teams

Education

• Minimum: BS degree level in IT, Engineering or in Oil & Gas discipline with IT experience
• 3 years experience in the advertised Skillsets

SLB does not require a fee for applying to the recruitment process

Applicants must be 18 years or older to apply.

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