Java Application Support

+2 years of experience in Operations (L2 Support) experience in largescale, distributed systems running 24/7/365.Utilization of ITIL Methodologies.Databases: SQL language.Ability to work a flexible schedule, varying hours may include mornings, evenings, weekends and extended hours as part of the operations duties.Basic AWS knowledge.Nice to haveMYSQL.ResponsabilitiesApplication support.Health Monitoring of the applications supported.Basic SQL QueriesCritical incidents resolutionIncident Management, Request Fulfillment, Configuration Management, Problem Management, Knowledge Management (ITIL)Meetings with customerAvailability to work irregular shiftsRequired LanguagesEnglish Advanced *%LocationHybrid position in any of the following cities: Aguascalientes, Monterrey, Guadalajara.