Java Support Engineer

RESPONSIBILITIES

• Work actively with team members to analyze and resolve application issues • Identify defects, discrepancies, and trends by ways of code debugging or log analysis • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly • Adopt various tools developed by Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts / processes that can be automated and then work with Engineering team in automating them • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability • Actively participate in Change management process with view to manage risk in production environment • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency • Develop reports that provide trending statistics to track and manage application health and support service performance • Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree and software development experience MUST HAVE SKILLS:
• Computer Science concept of Data Structures in practical use cases • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders • One of the following Structured or Object Oriented programming languages: Java Experience on SQL Experience on Linux and Unix. OPTIONAL SKILLS OR QUALIFICATION • Experience in the Financial Service Industry